Refund Policy & Documentation Guarantee

We never guarantee certification. Certification decisions are made solely by your certification body, and implementing the system is your responsibility. This policy covers the documentation our software generates.

1. 14-day refund before generation

If you ask within 14 days of purchase and no documents have been generated yet in your account, we will refund you in full, no questions asked. Once document generation has started, this refund no longer applies, but the guarantee below does.

2. Documentation fix guarantee

If an accredited certification body raises a nonconformity against documentation generated by our software, we will correct the affected documents within 5 business days of receiving your claim, at no cost.

3. Stage 2 refund

If your certification body does not recommend certification at your Stage 2 audit because of nonconformities in documentation generated by our software, and those findings could not be closed using our corrected documents within the period your certification body allows, we will refund the full price you paid for the QMSReady system.

4. Conditions for sections 2 and 3

• You used and implemented the generated documents. Your QMS must be based on the documents the software generated, reviewed and approved by you, and implemented in your organisation (including running the internal audit and management review).
• Accredited certification body, within 12 months. The audit must be carried out by a certification body accredited for ISO 9001 by a recognised accreditation body (for example ANAB or UKAS), and take place within 12 months of your purchase date.
• Evidence. You send us a copy of the certification body's audit report or nonconformity report showing the finding and the clause it was raised against.
• The finding is about our documentation. The nonconformity must concern the content of a document as our software generated it.

5. What is not covered

• Findings about implementation: for example missing or incomplete records, staff not following a procedure, training not done, or processes not operating as documented.
• Findings caused by inaccurate or incomplete information you gave us, or by changes you made to the generated documents.
• Certification body fees, your staff time, travel, or any other costs or losses (see the limitation of liability in our Terms of Service).
• Standards other than ISO 9001, unless you bought an add-on that says otherwise.
• Opportunities for improvement or observations, which are not nonconformities.

6. How to claim

Email support@qmsready.com with your order number and the audit or nonconformity report. For a fix, the 5-business-day clock starts when we have the report. For a refund, we aim to confirm eligibility within 5 business days and refund to your original payment method; banks can take a further 5–10 days to show it.

7. Payment plans

If you are paying in instalments, a refund covers the amounts you have paid and any remaining instalments are cancelled.

8. Your other rights

This policy is in addition to any rights you have under applicable law, which it does not affect.